As we move further into 2018, it’s a great time to look back and see the evolution and continual improvement of Fishbowl during its time here in Australia, New Zealand and Asia.
In addition to new features and software improvements that have been released over the years, we have loved working with the thousands of Fishbowl users, across many diverse industries, since our beginning. As a team, we are extremely proud of Fishbowl, what it continues to become, and how we are able to utilise the ongoing development of Fishbowl to meet your business needs.
Our mantra has always been to put our clients first by providing fast, reliable service and support to every one of our clients. We realise how integral Fishbowl is to the daily operations of your business and we truly enjoy working with each and every one of you.
As our client base continues to grow, we need to ensure that we can continue to provide the best level of service for you moving forward. With this in mind, Fishbowl will now fall in line with our US counterparts and we will implement a Sunset Policy for support, custom report writing and custom integrations for the Fishbowl product range. This will ensure that our support for you is kept up to date and that your business benefits from the latest efficiencies within the Fishbowl software, as well as the tools and features we now offer.
The sunset policy will come into effect on the 1st of July 2018. From that date forward the Fishbowl team will only be able to support the last two years software releases i.e. if Fishbowl 2018 is the current version, then we will support Fishbowl 2017 and Fishbowl 2018 (including all monthly releases on each version).
Most clients are already on Software Maintenance or a Subscription license, so for most of you this will mean no change at all. For the small number of clients that may still be running on an old version of Fishbowl (2016 or earlier), it may mean you need to look at joining Software Maintenance so that we can continue to support your needs. We will ensure that if you do need to update, then our team will make it as easy as possible for you. This means we will have one of our Support Team schedule and upgrade your software to the current release of Fishbowl, free of charge (usually $195 excl. gst).
As a team we are committed to continuing to help your business grow and thrive. As part of this, we believe that the ongoing development of our product range by utilising constantly improving technology, will assist us in delivering this to you, our clients.
If you want to check the value of being up to date on Fishbowl, or are curious as to the number of software updates, changes and improvements we release every month, then check out all our release notes for Fishbowl here. Of course, if you would like to discuss our Sunset Policy further, then please don’t hesitate to reach out to myself or one of our team.