Satisfaction Guarantee


Here at Fishbowl we put our money where are mouth is.

100% refund inventory management software cost

100% Refund Of The Software Cost. Now That's Confidence!

We know that Fishbowl Customers who are properly trained have a 92% satisfaction rating. Maybe that’s why we’re the optimal inventory solution for Reckon Accounts users in Australia and New Zealand.

Our guarantee is straightforward. If you buy our software, plus a qualifying on-site training or in-house training, we’ll give you 30 days after training to put our software through the ringer. If after 30 days you are not satisfied, we’ll refund 100% of the cost of your software purchase. Now that’s confidence.

inventory managemetn software satisfaction guarantee trust

Inventory Management Software You Can Trust.

If you’re looking at other inventory solutions, ask them if they will match our guarantee. We’ll be really surprised if they do. We offer a robust, best-in-class solution that will give you the competitive advantage you’re looking for. We are so positive about our solution we’ll. . . well. . . put our money where our mouth is!

inventory managemetn software satisfaction guarantee terms and conditions

Terms and conditions of Fishbowl's Satisfaction Guarantee.

Fishbowl provides a satisfaction guarantee to all customers subject to the following conditions:

Customer must purchase and complete one of the two following training options:

  • On-site Training. Customer must purchase a minimum two (2) day training to be conducted at customer’s facility.
  • In-house Training. This is a two (2) day training held at the Fishbowl office on the Sunshine Coast, Queensland. Customers purchasing nine (9) or fewer user licenses must send at least two of customer’s employees for training. Customers that are purchasing ten (10) or more user licenses must send a minimum of one additional employee for every ten (10) user licenses purchased.

All training must be conducted by an employee of Fishbowl Australia/New Zealand.

In order for the above described training options to qualify for the Fishbowl Satisfaction Guarantee, the training must be purchased either at the time of initial software purchase or within thirty (30) days from the date of initial software purchase. Regardless of the training option selected, all training must be completed within 180 days from the date the training is purchased.

Customers electing to purchase one of the two (2) approved training sessions must actively use the Fishbowl inventory management software for 30 days after the final day of training. Following the expiration of the 30-day satisfaction guarantee period, customers will have (30) days to return the software in accordance with the previously stated return policy (section 1.3 of Order Form and Sales Agreement). The satisfaction guarantee is limited to software purchased from Fishbowl and specifically excludes all services, training, and hardware purchased from Fishbowl Australia/New Zealand.

Training Details:

training options on-site

training options in-house

For additional questions about Fishbowl Training or our Satisfaction Guarantee, please call 1300 785 755 in Australia or 0800 785 755 in New Zealand.

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